Autotask Software Reviews
Overview
Autotask help desk stays true to its motto as a software that makes IT business run better. It is a totally customizable strongly designed web based tool that gets things done to efficiently bring about the process of making business profitable through the adequate managing of people, costs, and time. All of these can be attainable through Autotask’s secure, affordable, expendable, and user friendly solution. This program management system has an impressive software feature set.
With the Autotask help desk software, client reports according to the number of billable hours can increase significantly. Once this project management software is implemented, customers can expand their usage and have everything they need to run their IT business. This all in one web based software offers a complete command and control system to sell, implement, and deliver services as well as bills to clients. More profits are where Autotask leads its clients.
Autotask is an integrated solution. Clients can choose between Autotask Go and Autotask Pro which are both made with powerful features that run from a single data base and is even accessible from a single screen. It can be configured to fit unique IT services business processes. Talk about convenience!
What are its standard features?
Autotask has the following standard features:
- MS Office and MS Project friendly
- Single easy access to profitability overviews and status all of which are in real time approach.
- Automated billing options with hassle free cost and budget management
- Tracking and time of approvals time sheet
- Document Storage for sales materials and contracts for total software efficiency
- Has a Robust Project Management tool that enhances the efficacy of the entire project
- Has vendor management tools that keep projects done on time and on the appropriate budget
- Contracts can be managed well with its project tracking and reporting system
- Has a Help and Service desk management feature that allows the possibility towards effective management of tickets and requests.
- Resources can be managed and planned by availability, skill, and performance level
- Existing resources on familiar software can be streamlined through outlook integration
- Has stronger accounting software solutions
- Integrated to QuickBooks
- Has add-ons such as Client Access Portal, Taskfire, VARStreet Advance Quoting & e-commerce, Autotask LiveMobile, and many others
- Expandable, secure, and very much customizable to fit every client’s business needs.
Why is their product unique?
What makes Autotask help desk software unique is the fact that it has more power, more add-ons, and the software can be extended to more helpful services.
What can they improve upon?
Given the idea that Autotask is already equipped with everything an IT company might need, it has nothing more to improve upon except to cope up with its client’s future demands.
What type of company does their product fit best?
All types of IT companies fit best for the Autotask help desk software. Its features can bring benefits to big or small IT corporations around the world as it has a user friendly interface.
Filed under: Help Desk Software, Help Desk Software Reviews